Terms and conditions
We do everything to make your gifts purchase delightful and ensure you are satisfied. If you are not 100% satisfied with your order, we can handle it as below:
General Policy Terms
We want you to have the best gift experience. So, we recommend checking and inspecting all items upon receipt. If you discover issues with your products, please reach out to us within 7 days of delivery so we can fix the issues and we will arrange replacement or refund within 7 days. To help us make corrections, please provide a clear photo of the items containing the logo issue.
Not Satisfied with Product or Experience
If you are not satisfied with your products items, please let us know within 7 days of receipt and we will either replace the items, if possible, or issue a credit or refund within 7 days for such items. To be eligible for a refund or credit, items must be returned undamaged and unused. Returned items that do not satisfy these requirements may not qualify for a refund or credit. Once we receive your qualifying return and approve your refund or credit, you can choose whether to receive a credit or refund of your payment. To help us make corrections, please provide a clear photo of the items containing the logo issue.
Logo Printed Incorrectly
If your logo is printed incorrectly on any of the delivered items, please reach out to us within 7 days of delivery at [email protected] and we will either correct and replace the items, if possible, or issue a credit or refund. To help us make corrections, please provide a clear photo of the items containing the logo issue.
Items Don’t Fit
We help you with sizing for all products available in the catalogue. We strongly recommend confirming sizing for specific products before ordering. If you discover fit issues, please notify within 7 days of delivery at [email protected] and provide photos where the fit is wrong. Upon review, we will either replace the items with corrected sizing, if available, or recommend alternative products. In either case, the original items must be returned undamaged and unused.